For the last two quarters, I've been exchanging e-mails with an online English Comp instructor who has a class of Bismarck students. Although she initially contacted me (interim dean) regarding concerns with student work, it's been a great opportunity for me (librarian) to support an online instructor.
I realize I was in a unique situation while in my dean/librarian role in that I could easily refer an online instructor to the librarian. However, I'm sure deans or Student Success Coordinators would be happy to recommend you to online instructors when students are struggling with sources and information literacy.
The online instructors I've "met" lets me know which Bismarck students are struggling with finding resources or citing sources. If they live in the area, she directs them to me or I seek them out. I've had a couple come in for help. Last quarter, we even set up a designated day/time for her online students to come to the campus library to meet each other and to get help. (No takers.)
Today I got another e-mail from the instructor, and I think it underscores the support we as librarians can provide for our online instructors. It also made my day. Here's an excerpt...
"Personally, I do not think I would still be doing this if I had not run into you. I have tried to contact different people...but I have had less than helpful responses or no response. I guess I do not like working in a vacuum...I have taught for 30 years, but I find that online teaching presents its own very special challenges."