TLC - Helping students get what they need!

Since using TLC, I have to say I'm hugely impressed with the usability and the interest my students have had in using the catalog. In the past, students were NOT very receptive to searching within ALEPH for items ... perhaps because it was lacking visual aides. I believe that TLC is already proving it's value at my campus (and most likely at other campuses) because I'm noticing a HUGE uptick in the number of items borrowed and loaned by my campus. What about at your campuses? Also, is there a way to track how many requests are being placed directly by the students, as opposed to being mediated by library staff? I think that would be an interesting figure to track. I know that many of my students were delighted that they could now, seamlessly, request books on their own.

On a side note... Have we included the additional cost of postage and bubble mailers into our budget for 2009-2010? Seriously, we may need to! :)