We have a new mid-start student who uses a wheelchair, and I am becoming well acquainted with her because she uses the library often. The other day she asked me to retrieve a book for her from a top shelf, and of course I was happy to help.
I have been thinking about her request ever since, however. Her disability literally "handicaps" her from being able to physically browse many of the bookshelves -- not just top shelves, but the second to the top shelves as well. I also know there are implements for even able-bodied people to retrieve hard-to-reach items. Yet I do not think she would want to use something like that even if I ordered one.
I don't think there is any "answer" to this ... it is just something I have been thinking about, especially since Emily noted we will be stressing "customer service" at our team meeting. Fortunately, the student seems comfortable asking for help, as I strive to have a "low key" and "accepting" environment.
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