I’ve had the opportunity to visit a few campus as of late, or see pictures of your libraries, and I’ve noticed that we have quite a bit of signage. Some of it is positive, and some of it has a clearly negative vibe - “Absolutely NO Cell Phones” – as an example.
I’ve changed the post below slightly to encourage a different set of responses. I’m going to post this to the blog, as well – please use that space to post your comments. I encourage ALL of you to post at least one comment. It might be time for us to develop some better signage to provide better customer service to our users.
The group he is referring to is:
http://www.flickr.com/search/?q=bad%20library%20signs&w=all
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Stephen Abram wonders... Now think about libraries. We have alll followed the Flickr group on bad library signs. There's much to learn. If we had a good discussion about behaviours we wanted to encourage what would our signs look like?
If you accepted the research based communication results above, how would you:
1. Communicate about fines or returning books (on time)?
2. Communicate about not reshelving books?
3. Discourage the use of cell phones?
4. Encourage groups to move to the learning center or student lounge if they are disturbing others?
5. Discourage children being on the computers? (Note: this does not say “discourage children being in the library”. Unless your campus has strict children’s policies AND made students aware of those policies. Children will come in the library. Please don’t fight that battle).